The end of a hospitality shift is often the first quiet moment available to think about the next one. Glasses have been cleared, the bar has been checked and the gaps in the cellar or storeroom are finally visible. Perhaps it is late in the evening; perhaps the stock check happens early in the morning, before the doors open again.
That does not have to mean waiting for conventional office hours before preparing the next drinks order. Champers trade customers can use the Champers ordering app or browser-based online platform to submit an order 24 hours a day, seven days a week. The order can be built when the needs of the venue are clearest—not simply when there happens to be time to make a call.
Drinks ordering that fits around hospitality hours
Pubs, bars, restaurants, hotels and nightclubs rarely run to a neat nine-to-five schedule. A manager may review stock after service, update an order between bookings or check requirements away from the venue. Digital access makes that practical.
The Champers app can be used on a phone or tablet, while the browser platform provides access from a desktop computer. Both use the same customer credentials and show the same listed products and agreed customer prices, quoted excluding VAT. This gives a team the flexibility to use the most convenient device for the moment: a phone during a quick stock check, a tablet elsewhere in the venue or a desktop when planning a larger order in the office.
Access is provided once a Champers trade account has been opened and activated. Customers can then submit orders using Wi-Fi or mobile data, whether the office team is currently available or not.
What does “order anytime” actually mean?
“Order anytime” refers to the ability to submit an order through the app or online platform at any hour. It does not mean that orders are reviewed, approved or delivered around the clock.
Champers customer-support hours are 8:00 a.m. to 6:00 p.m. Orders placed outside those hours enter the review process from 8:00 a.m. on the next office working day. The same public arrangement applies at weekends and on bank holidays.
This distinction matters because digital convenience is combined with human oversight. Customers do not need to wait for the office to open before placing the order while their stock requirements are clear, but each submitted order is still reviewed by the Champers team before it proceeds.
If product advice is needed before ordering, the customer’s account manager is the right person to contact. For other help with an account or order, the Champers office team is available during support hours.
A clearer way to build an order
The value of online ordering is not just that the platform remains available outside office hours. It also gives customers a clear view of the products and pricing relevant to their account while they prepare the order.
Customers can browse or search the listed range, choose the exact products and quantities they need, see their agreed prices and review the basket before submitting it. They can also see offers available to their account.
Selecting products directly can reduce the ambiguity that sometimes comes with describing an item in an email or over the telephone—particularly when ranges include similar names, formats or pack options. The basket also provides a useful final opportunity to look across the order as a whole before it is sent.
For venues with a familiar core range, favourites and previous app orders can make future ordering easier too. Those functions are covered in more detail in our guide to simplifying repeat drinks orders; the important point here is that customers do not always need to rebuild a familiar basket from the beginning.
What happens after an order is submitted?
Every digital order is reviewed by the Champers team. A submitted order remains subject to product availability, the customer’s account arrangements and Champers’ current terms; submission should not be read as an instant guarantee of fulfilment.
If nothing needs attention, the order proceeds without further action from the customer. Champers does not send a separate routine confirmation, but the team will make contact if an unavailable item or another issue needs to be resolved. Champers will speak to the customer before making a substitution, so an alternative can be discussed or the unavailable item can be removed.
If a customer notices a mistake after submission, they should contact the office team as soon as possible. An order can be amended or cancelled provided it has not already been picked.
Planning for next-day delivery
Being able to submit an order at any time is useful, but delivery planning still depends on the relevant operational cut-off. For next-day delivery, the cut-off is 12:00 p.m. in London and 9:00 a.m. outside London. Any payment required for the order must also be completed by the applicable cut-off.
Minimum order values are £250 plus VAT in London and £450 plus VAT outside London. A delivery charge applies to orders below the relevant minimum.
Orders remain subject to availability and the customer’s scheduled delivery arrangements, so placing an order before the cut-off does not guarantee next-day delivery. A different delivery date can be requested but must be agreed with the Champers team.
Fit the order around your venue—not the other way around
For a busy hospitality operator, flexibility often comes from removing small delays and unnecessary dependencies. The Champers app and online ordering platform let customers place an order when they have the stock information in front of them, using whichever device is most convenient. The team is available when advice or assistance is needed.
Already a Champers customer? Open the Champers app or online platform when you are ready to order. Visit Easy Online Ordering to learn more about the app and access its download options. If your hospitality business is considering Champers as a drinks supplier, open a trade account to get started.
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