When you run a hospitality business, a delivery is part of the day’s operation. Stock needs to arrive in a way that is clear, traceable and workable for the people receiving it. That is why having greater control over the delivery process matters.
At Champers, we coordinate the journey from warehouse preparation through to delivery confirmation. Orders are queued for picking, checked by a separate member of the team, wrapped and loaded onto planned routes. The delivery is then recorded through Podfather, giving customers access to live delivery information and proof of delivery once the order is complete.
Direct delivery across London
Across London, deliveries are carried out by Champers drivers using our own fleet. Our fleet comprises 26 vehicles. Keeping this part of the operation in-house gives us a closer connection to the delivery journey, from planned route through to signed proof of delivery.
That does not mean every delivery is identical. Hospitality venues have different access arrangements, unloading points and delivery preferences. Customers should provide special requirements by email, either through their account manager or directly to our Sales team. We assess those requests with the warehouse team and confirm what can be accommodated safely and practically.
Visibility for customers and our team
Delivery information should be useful, not another system for customers to manage. Champers tracking is sent by email and SMS, so customers do not need to log in or install an app. They can receive live delivery progress and an estimated arrival time through the tracking link.
When delivery is completed, the digital proof of delivery can record the recipient’s signature, time, notes, photographs and geolocation. It can also capture delivery exceptions, including shortages or damage, where applicable. The completed POD can be sent to the customer’s subscribed email address and is available to our office team through the Podfather portal.
That shared record helps make a completed delivery easier to verify and gives everyone a clearer reference point if a question needs to be followed up.
National delivery, coordinated carefully
Champers also serves customers beyond London. For deliveries outside London, we use courier partners rather than presenting those deliveries as our own fleet operation. The distinction matters: it lets us be accurate about how the service is delivered.
Whether your venue is in London or further afield, the principle is the same: a drinks delivery should be well prepared, visible and clearly confirmed.
To discuss delivery coverage or a special delivery requirement, contact your Champers account manager or email our Sales team.
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