When your delivery is on its way, it helps to know when to expect it. At Champers, we use Podfather to provide delivery updates and live ETA information, helping hospitality teams prepare for the handover.
How you receive the tracking link
We can send your tracking link by email or SMS.
To receive these updates, make sure we have the right email address and mobile number for your venue. You do not need to download an app or log in. Simply open the tracking link in the email or text message.
What the tracking link helps you do
The tracking journey provides live delivery-progress information and an estimated arrival time. This can help you plan for the delivery, arrange access and make sure the right person is available if needed.
If you have requested a delivery window, we will always try to work to your timing requirements. However, an exact pinpoint time should not be treated as guaranteed; delivery windows may be around one or two hours.
After the delivery
Once the delivery is completed and signed for, proof of delivery is generated. The system can send the POD to the customer’s subscribed email address, giving you a clear record of the completed handover.
If you cannot find or open the link
If you have not received a tracking notification, or the link does not open, please contact our Customer Service team. We will help you get the information you need.
For standard next-day delivery, place your order by 12pm the day before. If you are not yet a customer, open an account with Champers to start ordering for your venue.
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